Revolution Laundry (“Revolution Laundry,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit revlaundry.com (the “Website”), contact us, use our laundromat, or use our services, including self-service laundry, Drop-N-Go wash and fold, pickup and delivery, dry cleaning, rug cleaning, and commercial laundry (together, the “Services”).

By using our Website or Services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information you provide directly to us, including:

• Contact information, such as your name, email address, phone number, and mailing or delivery address.
• Service details, such as pickup and delivery instructions, laundry preferences, special care requests, and order history.
• Business information for commercial accounts, such as business name, contact person, billing details, and service schedule.
• Messages and communications you send us through forms, email, phone, text, or social media.
• Information you provide when signing up for promotions, such as our free first wash offer, or our email newsletter.

We also collect certain information automatically when you visit our Website, including:

• Device and browser information, such as IP address, browser type, operating system, and device type.
• Usage information, such as pages visited, time spent on pages, links clicked, and the website that referred you.
• General location information based on your IP address.
• Information collected through cookies and similar technologies, as described below.

Payment Information

Payments for our machines and Services are processed by third-party payment processors. We do not store your full credit or debit card number on our systems. Your payment information is handled according to the privacy policies of those processors.

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete our Services, including pickups, deliveries, and order notifications.
• Respond to your questions, requests, and customer service needs.
• Set up and manage commercial accounts.
• Process payments and send receipts.
• Send updates, promotions, and newsletters, if you have opted in.
• Improve our Website, Services, and customer experience.
• Understand how visitors use our Website and measure the effectiveness of our advertising.
• Protect the security of our Website, customers, and business.
• Comply with legal obligations.

Text Messages

If you provide your mobile number and agree to receive text messages, we may send you order updates, pickup and delivery notifications, and, if you opt in, promotional messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to help the site function, remember your preferences, understand how visitors use the site, and support our advertising. These may include tools such as Google Analytics, Google Ads, Meta Pixel, etc. You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the Website work. To learn more about how Google uses information from sites that use its services, visit policies.google.com/technologies/partner-sites.

How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• With our affiliated companies, Corry’s Fine Dry Cleaning and Fuzzy Wuzzy Rug Cleaning Company, when needed to provide dry cleaning, rug cleaning, or related services you request.
• With service providers who help us operate our business, such as website hosting, form and CRM software, payment processing, email and text messaging, analytics, and advertising partners, who may only use your information to perform services for us.
• When required by law, such as to respond to a subpoena, court order, or other legal process.
• To protect the rights, property, or safety of Revolution Laundry, our customers, or others.
• In connection with a merger, sale, or transfer of all or part of our business.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your personal information only as long as needed to provide our Services, maintain business records, resolve disputes, and meet legal and accounting requirements. When information is no longer needed, we delete it or make it anonymous.

Your Choices and Rights

You may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your personal information, subject to legal and business record requirements.
• Opt out of marketing emails at any time by clicking the unsubscribe link in any email.
• Opt out of text messages at any time by replying STOP.

To make a request, contact us using the information below. Depending on where you live, you may have additional rights under applicable privacy laws. We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our Website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third Party Links

Our Website may contain links to other websites, including those of our affiliated companies, social media platforms, and payment providers. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Revolution Laundry

9840 16th Ave SW, Seattle, WA 98106
Phone: (206) 681-2032
Email: info@revlaundry.com